How we can help you

Baby Sleep FAQ

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Frequently asked questions

What can you help us with? We offer a plan to follow that has been tailor made to suit the specific needs of you and you baby. We will listen to your problems. We help you with strategies to solve them. We give you advice on self-settling techniques, and how to create the correct “sleep expectations” for your baby and child. We talk you through how to wean your baby onto solids without relying on processed pre packaged baby food. We offer advice on eczema care and help with breastfeeding problems. We can help with weaning baby from breast to bottle and mixed feeing. We can advise “fussy feeders” “picky eating” toddlers and children with “selective eating"

How do we book a consultation - select a date and time from the published list here and then book online here. After submission of the form you will be taken to a payment page, to pay for your chosen service by credit or debit card online.

How do we know that payment is secure - we use only trusted, well known 3rd party card processing agents www.nochex.com and www.paypal.com  All card details are sent via their secure servers (starts with https in browser) For added security payments have to be made online and not by phone, that way no one at sleep nannies will ever know your card details.

How do we book a follow on call - To book follow on calls, please advise your choice from the published list, back to the confirmation email address.

Who calls who? - The sleep nanny will call you +/- 10 minutes of the selected time on the UK landline telephone number provided (we cannot return calls to mobile or overseas numbers - you will be advised of a number to call with your confirmation, this being the case)

What about calls after our initial session - If between or after your initial series of consultations you require a "quick call" these 15 minute slots can be further booked at £29.99 each. Just right when you have a tricky situation that needs clarification. Details of how to book these will be sent with your first sleep consultation confirmation.

Why are all the appointments generally on the hour - Consultation periods can be booked for a 15-20 minute or 30-40 minute sessions. More often than not the duration of each session booked are exceeded. As such a breather gap is allowed for this and also to ensure that the sleep nanny has ample time to review history notes between calls.

Can you arrange calls outside the times published - If after your first booked consultation you truly cannot select a slot from the published list. The sleep nanny will make every effort to arrange a date and time convenient to both parties.

How long from the initial consultation can we set the follow up calls - The validity of your booking is 30 days from your initial consultation. You can arrange booked follow up calls any time within that period.

Can we arrange a home visit - A day time home visit can be discussed and arranged after your telephone consultations. Subject to availability the  sleep nanny can come to your home, for a period of up to 6 hours,  to continue with the support plan and assist with the sleep routine advised.

I have a question not listed here -  If you have another question, please email us here

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