Mel has been truly wonderful to work with…

It’s with pleasure that I give some feedback with regards to my telephone consultations with Sleep Nannies. I was unsure how successful the telephone would be because I was unsure if I would be able to convey my situation and our individual needs to someone over the phone. Also I was nervous about telling a stranger (professional) that I was struggling with helping my daughter to settle herself to sleep. I was afraid that I would feel criticised and I was already feeling an inadequate mother! However, within minutes of my first conversation with our sleep nanny these fears disappeared. Mel really listened to MY situation and didn’t judge me. She was sympathetic and understanding and I felt that by giving me time to talk about my difficulties and how it was making me feel I felt ready to move on

I appreciated her honesty at the beginning i.e. that making changes would be difficult as I found the experience just that! However follow-up conversations with her (which I found essential) gave me the support and encouragement I needed to continue. I like the fact that she took a holistic approach and took into account other issues i.e. my struggle with breast feeding and my daughter being underweight. Mel gave lots of suggestions about my concerns which I have been able to put into practise. I felt that she was genuinely interested and concerned about me and my daughter. Her approach and attitude was just right for me – clear and uncomplicated, friendly, humorous, non-judgemental, supportive and encouraging. Her approach was to guide rather dictate instructions. This enabled me to be honest with her and tell her about times when I hadn’t been able to keep to all the recommendations – and I wasn’t ‘frightened’ about being told off!

I think it’s been 2 weeks since my first discussion. My daughter is now settling herself to sleep at night without any fuss. There are still things that I am having to work on e.g. settling her to sleep after night feeds, settling her for naps in the day but the work I’ve done with Our sleep nanny has given me the confidence to continue what we’ve started. It’s not been a ‘miracle’ cure but I’ve been delighted to have seen masses of improvement in such a short space of time. I also like that I can come back to Mel if I continue to have problems or have any other concerns. I hope this feed back will be useful to you. Please pass on my warmest thanks to Mel. She has been truely woonderful to work with, and I would be more than happy to recommend her to other parents. (Mrs A. C – North UK)

Best wishes Annie.